Martin Ceronio wrote:
Thanks for the helpful info, Hakan.
Well, I guess since my earlier post gets marked as "helpful", I couldn't edit that, so I have to post another one for correcting my previous post.
I just had a chance to debug the whole process, especially the program: RCRM_LOY_OUTBND_PROCESS_QUEUE
I came to conclusion that this process has nothing to do with CRM_LOY_MSH PPF application. It's just the mail form you created (and maintained in your loyalty program) will be taken into consideration when sending e-mails to members. (And Arden already covered all the customizations needed)
After reading SAP Note: 1406288, I guess SAP intended to integrate PPF (actions) with loyalty management. However, with rule type: Workflow conditions and Bus type: BUS8000102 set, I really found it hard to define a schedule or start condition as parameters seemed quite subtle to me. I'll give it another shot when I have more time (I might try for rule type: Business Add-In next time)
I do think this is just what we know as actions (PPF applications). If we're able to define a start condition properly (with schedule automatically checked) the BAdI will get triggered when the start condition is met and it sends an e-mail to the member with adobe form in the attachment.
Let's see if I can manage that and post the results here...
Best Regards,