We are trying to implement an approach to confidential ticket management. So far we have set up roles and a new org unit along with Data Access Restrictions (by Org unit).
The problem is that when we assign a ticket to confidential, any person who has access to confidential ticket (assigned to an Org team called Confidential) can, when they interact with the ticket, find the ticket has been reassigned to the team they are actually in. This means the ticket is no longer confidential.
Is there are any approach to resolving this OR preventing this issue?
Thanks
Andrew